PokerStars is currently experiencing some problems with players logging in.
We are reviewing the situation and we hope to have this fixed shortly.
We will be considering refunds for materially affected players. “Materially
affected” means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:
“REFUND: T#_________, $X+Y, User ID”
Where “________” is the Tournament ID, “X+Y” is the buy-in of the
tournament, and “USERID” is your PokerStars User ID.
For example, “REFUND: T#123456780, $20 + 2, KidJoker”
For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:
T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.